How to Clear Browser Cache

Clearing the cache and cookies from a web browser is an important first-step for almost any troubleshooting.

Google Chrome

1. Click the Tools menu (three dotted lines in the upper-right corner).

2. Select History.

3. Select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data.

4. If on a Windows computer, close and re-open Chrome to save your changes. If on an Apple computer, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.

Mozilla Firefox

1. Click on the Tools bar (three dotted lines in the upper-right corner).

2. Click on Settings (On Mac, it's labelled Preferences). ​

   
3. On the menu to the left, select Privacy & Security.

4. Under the Cookies and Site Data option, click the "Clear Data..." button.
5. Select only the two options and hit clear now.

Safari for macOS

1. Click on Safari on the top menu bar.

2. Click Preferences.
3. Click the Privacy tab.

4. Click Manage Website Data...
5. Click Remove All.

6. Click Remove Now.
7. Go to the Safari menu on the top menu bar.

8. Select Quit to close Safari and save your changes.

Microsoft Edge

1. Click the Tools menu (three dotted lines in the upper-right corner), and open the Settings menu.
2. Click Privacy, search, and services on the left-side menu.

3. Under the section Clear browsing data, Click Choose what to clear.
4. Select Cookies and other site data and Cached images and files.

5. Click Clear Now.
6. Close Microsoft Edge completely for your changes to take effect.

Internet Explorer

1. Click on the Settings menu in the upper-right corner.

2. Click Internet options.
3. Under the General tab on the upper-left-hand side, scroll down to Browsing history.

4. Select Delete...
5. Check the Temporary Internet files and website files, Cookies and website data, History, and Download History boxes.

6. Select Delete.
7. Close Internet Explorer and reopen it for changes to take effect.