How to Clear Browser Cache

Clearing the cache and cookies from a web browser is an important first-step for almost any troubleshooting.

Google Chrome

  1. Click the Tools menu (three dotted lines in the upper-right corner).

2. Select History.

3. Select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data.

4. If on a Windows computer, close and re-open Chrome to save your changes. If on an Apple computer, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.

Mozilla Firefox

  1. Click on the Tools bar (three dotted lines in the upper-right corner).

  2. Click on Settings (On Mac, it's labelled Preferences). ​

  3. On the menu to the left, select Privacy & Security.

Safari for macOS

  1. Click on Safari on the top menu bar.

  2. Click Preferences. Preferences menu highlighted in Safari menu along top of macOS

  3. Click the Privacy tab.

  4. Click Manage Website Data... Manage Website Data... button highlited in Safari Privacy menu in macOS

  5. Click Remove All.

  6. Click Remove Now. Prompt to Remove Now after selecting Remove All in Safari Privacy menu in macOS

  7. Go to the Safari menu on the top menu bar.

  8. Select Quit to close Safari and save your changes.

Microsoft Edge

  2. Click Privacy, search, and services on the left-side menu.

  3. Under the section Clear browsing data, Click Choose what to clear. Clear browsing data menu in Microsoft Edge with Choose what to clear button

  4. Select Cookies and other site data and Cached images and files.

  5. Click Clear Now. Clear browsing dat amenu in Microsoft Edge with All time, Cookies and other site data, and Cached images and files selected

  6. Close Microsoft Edge completely for your changes to take effect.

Internet Explorer

  1. Click on the Settings menu in the upper-right corner.

  2. Click Internet options. Internet option menu highlighted in Settings in Internet Explorer

  3. Under the General tab on the upper-left-hand side, scroll down to Browsing history.

  4. Select Delete... Browsing history section with Delete... button highlighted in Internet Options General tab

  5. Check the Temporary Internet files and website files, Cookies and website data, History, and Download History boxes.

  7. Close Internet Explorer and reopen it for changes to take effect.

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